Your Rights

Your rights as a participant

Bravo Quality Care is committed to upholding the rights of every person we support. These rights are protected under the NDIS Act, the NDIS Code of Conduct, and Australian human rights legislation.

What You're Entitled To

Your fundamental participant rights

These rights apply to every person we support — every shift, every interaction, every day.

Respect & Dignity

You have the right to be treated with respect, dignity and courtesy at all times. Your identity, culture, and personal values are always honoured.

Choice & Control

You have the right to make decisions about the supports you receive — including who provides them, when and how they are delivered.

Safety & Freedom from Harm

You have the right to be free from abuse, neglect, exploitation and violence. All staff are screened, trained and bound by strict codes of conduct.

Have Your Voice Heard

You have the right to speak up, provide feedback and raise concerns at any time — without fear of negative consequences to your support.

Privacy & Confidentiality

You have the right to have your personal information collected, stored and used lawfully and only for purposes you've consented to.

Cultural & Linguistic Safety

You have the right to receive services that are responsive to your cultural background, language, faith, and lived experience.

Transparency & Information

You have the right to receive clear, honest information about your supports, service agreements, costs and how decisions affecting you are made.

Access Without Discrimination

You have the right to access supports regardless of your background, disability type, age, gender, sexuality or any other attribute.

NDIS Framework

Rights protected under the NDIS

The National Disability Insurance Scheme Act 2013 and the NDIS Code of Conduct set out clear expectations for how providers must treat participants. Bravo Quality Care is committed to meeting and exceeding every one of these standards.

Be treated with dignity and respect

Access supports free from abuse, exploitation, neglect and violence

Make your own decisions about supports and services

Receive supports that are delivered safely and with care

Have your privacy respected and your information protected

Receive supports free from discrimination

Be supported to participate in your community

Provide feedback and raise complaints without fear of retribution

If your rights are not upheld

If you feel your rights have not been respected, you have several options available to you:

1Speak directly with your Bravo Quality Care support worker or team leader
2Submit a complaint or feedback via our complaints process
3Contact the NDIS Quality and Safeguards Commission on 1800 035 544
4Contact the NDIS on 1800 800 110

Advocacy Support

You have the right to have a support person, family member, carer or independent advocate present at any meeting or support interaction.

NDIS Rights Information

Have a question about your rights?

Our team is always here to help. You can also raise a complaint or provide feedback at any time.

Contact Our Team Complaints & Feedback