Bravo Quality Care
Support. Respect. Empowerment.
Support. Respect. Empowerment.
We welcome all feedback — compliments, suggestions and complaints. Your voice helps us improve our services and deliver better outcomes for everyone we support.
We love to hear what's working well. Your positive feedback helps us recognise great staff and reinforce what matters.
Have an idea to improve how we deliver supports? Your suggestions help us continuously improve our services.
If something has gone wrong or you're unhappy with your support, we want to know. All complaints are taken seriously.
All complaints are handled with care, respect and urgency. Here's what you can expect.
Contact us by phone, email or in writing. You can also ask a support person, family member or advocate to help you.
We will acknowledge your complaint within 2 business days and let you know who is handling it and the expected timeframe.
We investigate fairly, with consideration for all parties involved. We may contact you to gather further information.
We provide a written outcome and, where appropriate, explain what changes are being made to prevent recurrence.
You can submit feedback or complaints in any of the following ways. You may also ask a support person or advocate to assist you.
If you are not satisfied with how we've handled your complaint, you have the right to contact the NDIS Quality and Safeguards Commission directly.